FAQ
FAQS
FAQS Apr 22, 2022

Q: Are you a factory(manufacturer) or a trading company? How about your factory extrusion experience?

A: We are a manufacturer (machine maker) in Nanjing, China. and we have more than 20 years experience in this plastic extrusion business fields.

 

Q: Where is your factory located in ? How can I visit there?

A: Our factory is based in No. 77#, Tangtong Road, Hushu Town, Jiangning District, Nanjing, Jiangsu Province, China.

1) You can take a flight to Nanjing Lukou Airport or you can take a flight to Shanghai air port, then take high-speed train to Nanjing South Railway Station;

2) We will arrange someone to pick you up at Nanjing Lukou international air port or Nanjing South Railway Station.

 

Q: What will you provide for after sale service?

A: We can send engineers to your factory for installation, debugging and training the machine operators if customers' required. but if the buyer only need our instruction for installation or debugging the machine, then we can communication by Wechat, e-mail or others.

 

Q: If  we have very special request for the production line, could you please help me to do the design?

A: Experienced mechanical designer customized-design provided.

 

Q: Could you afford technician team to guide our installation and commissioning?

A: 1) Experience engineer oversea installation service provided for normal, but if meet Virus spreading problem, we can intrusion the  buyer by internet, such as using Wechat, WhatsApp and Etc..

    2) Also, you're welcome to our company to have a running test before container loading, if the machine has slight running problem, we will fix all problems before shipment.

 

Q: Why Choose you?

A: 1) Quick response. Once we got the inquiries from you, we will reply you as early as possible, normally it will be replied within 24hours ( it has time lags)。

  2 Promising leading time. To guarantee the quality, the machine will be finished within max 45-60 working days. (Virus spreading problems facing, the working time will be longer than usual, and the shipment will be postponed.

  3)Before leaving factory, all the machine will be fully tested. You're welcome to visit our factory and have a running test before shipment. after customers do the inspection and all the things are get ready, we will arrange the delivery in time.

  4) Customized package (Wooden Pallets) will ensure a safety LCL shipping.

 

Q: How about the quality guarantee?

A: Quality guarantee period is 1 year from B/L issued date except quick-ware parts. if the man-made damage situation during the quality guarantee period, the replace parts will collect the money for cost.

 

 

Q: What kind of the items are fall into quick-ware parts?

A:

1. Segments (Screw Elements);

2. Shafts;

3. Heater;

4. Sensor;

5.Cutter/Bladder for hot-face cutting system;

6. Bushing for barrels;

7. Feeding screws for feeder;

8. Plastic Strand disperser ( Nylon roller);

9. Filter for screen change;

 

 

Q: Do you have a minimum order in quantity?

A: Yeah, we require all international orders to have an ongoing Min. order quantity. if you are looking to resell but in much smaller quantities, we recommend you check with our staff. You can have a phone call by this person: Mr. Chen: +86 139 516 66922/ +86 153 8090 9010.

 

Q: What are your prices?

A: Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

 

Q: Can you supply the relevant documentation?

A: Yeah, we can provide most documentation including certificates of Analysis/ Conformance; Insurance; Origin, and other export documents where required.

 

Q:What is the average lead time?

A: For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when:

1)We have received your deposit; and

2) We have your final approval for your products. if our lead time do not work with your deadline, please go over your requirements with your sale. in all cases we will try to accommodate your needs. in most cases we are able to do so.

3) in Virus spreading period, the lead time will be longer than usual, and shipment also will be longer, it's not our responsibility to control all the things in abnormal cases. The Sellers shall not be held responsible for any delay in delivery or nondelivered of the goods due to Force Majeure.

 

Q:What kinds of payment method do you accept?

A: 40% of total values of contract by T/T in advance for down payment (deposit), the balance of 60% of total values will be paid before container loading.

 

Q: What is the products warranty?

A: We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In Warranty or not, it's the culture of our company to address and resolve all customer issues to everyone's satisfaction.

 

Q: Do you guarantee safe and secure delivery of products?

A: Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur and additional charge.

 

Q: How about the shipping fees?

A: The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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