FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a factory(manufacturer) or a trading company?How about your factory extrusion experience?

We are a  manufacturer (maker)  in Nanjing ,  and we have more than 20 years experience in plastic extrusion business fields .

A Leading supplier in Nanjing city.

Where is your factory located? How can I visit there?

Our factory is based in 77 Tangtong Rd,Hushu,Jiangning District Nanjing , Jiangsu Province, China,
1) You can take a flight ticket to Nanjing Lukou Airport or you can take a flight ticket to Shanghai air port, then take high-speed train to Nanjing South Railway Station.
2) We will arrange someone to pick you up at Nanjing Lukou international airport or Nanjing South Railway Station

What will you provide for after sale service?

We can send engineers to your factory for installation, debugging and training the machine operators if customers' required.

If we have very special request for the production line,could you help me to do the design?

Experienced mechanical designer customized-design provided.

Could you afford technician team to guide ours installation and commissioning?

Experience engineer oversea installation service provided.

Also, you're welcome to our company to have a running test before container loading.

Why choose you ?

1) Quick response. Once we got the inquiries from you, we will reply you as early as possible, normally it will be replied within 24hours( it has time lags).
2) Promising leading time. To guarantee the quality, the machine will be finished within max 45-60 working days.
3) Before leaving factory, all the machine will be fully tested. You're welcome to visit our factory and have a running test before shipment. After customers do the inspection and all the things are get ready, we will arrange the delivery in time.
4) Customized package(Wooden) will ensure a safety LCL shipping.

How about the quality guarantee?

Quality Guarantee period is 1year from B/L issued date except quick-ware parts. If the man-made damage situation, the replace parts will collect the money for cost.

What kind of the items are fall into quick-ware parts?

Quick-ware parts like the following listed items;
1. Segments( Screw Elements);
2. Shafts;
3. Heater;
4. Sensor;
5. Cutter/Blader
6. Bushing for barrel;
7. Shaft(screw) for feeder
8. Plastic Strand disperser(Nylon roller)
9. Filter for screen change

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check with our staff. You can have a phone call by this: Mr. Chen/+86 139 516 66922.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.